Leads in WhatsApp
Enquiries scattered across 4 phones. No one knows who followed up on what. Leads go cold in chat history.
Built for Travel Operations
The Operating System
for Travel Businesses
One platform connecting your leads, bookings, staff, gear, vendors, and money. Built for tour operators, trek companies, and adventure businesses who refuse to run their operations on spreadsheets.
For companies running 50–5,000 trips per year
Your Operations
📋
Leads 📅
Bookings 👥
Staff ⛺
Gear 🤝
Vendors 💰
Finance The Reality You Know Too Well
Your Operations Are Held Together
by WhatsApp and Willpower
Bookings in Excel
12 different spreadsheets. Version conflicts. Someone just deleted the wrong row. "Which file is the latest?"
Staff on Phone Calls
"Who's free next week?" requires 6 calls. Guide availability lives in someone's head. Double-bookings happen.
Gear Gone Missing
Tents not returned. Sleeping bags in unknown condition. ₹50,000 of equipment "somewhere" after last trek.
Vendor Bills in Chaos
Which driver was paid? What's pending for the hotel? Settlements are guesswork. Cash flow is a mystery.
Peak Season Panic
Everything works until it doesn't. One sick guide. One oversold departure. The system breaks at the worst moment.
This isn't a technology problem. It's an operations architecture problem.
A Different Kind of System
Not a CRM. Not a Booking Tool.
An Operations Platform.
TravelOps is an internal operations ERP designed specifically for travel businesses. It's the single system where your leads, bookings, inventory, staff, gear, vendors, and finances live together — connected, real-time, and under your control.
✓
Not a booking widget for your website — this is your back-office brain
✓
Not just a CRM — leads flow into bookings flow into operations
✓
Not a generic ERP — built for treks, tours, and adventure operations
Customer Layer
Leads & Enquiries Bookings & Payments Communication
Operations Core
Inventory & Departures Staff & Assignments Gear & Equipment
Business Layer
Vendor Settlements Payroll & HRMS Analytics & Reports
Seven Connected Pillars
Every Part of Your Business,
Finally in One System
CRM & Lead Management
The problem: Enquiries arrive on WhatsApp, email, website, phone. They get lost, go cold, or get followed up by three different people.
Now: Every lead in one pipeline. See who's following up. Track the journey from first message to confirmed booking. Never lose a ₹2 lakh trek enquiry in chat history again.
Booking Engine
The problem: Bookings scattered across spreadsheets. Payment status unclear. Guest details in different places.
Now: One booking record, everything attached — payments, documents, special requests, communication history. From draft to completed trip, full visibility.
Inventory & Departures
The problem: "How many seats left on the Dec 15 departure?" requires checking three files and calling the operations manager.
Now: Real-time seat availability. Automatic status updates. Hold management for pending payments. Overbooking prevention. Waitlist automation.
Gear Management
The problem: Expensive equipment disappears after trips. Damaged gear gets sent out. No one knows what's where.
Now: Every tent, sleeping bag, and harness tracked. Assigned per trip. Condition inspected on return. Maintenance scheduled. Rentals managed. No more ₹5 lakh annual gear loss.
Deep dive into Gear Management →HRMS & Staff Operations
The problem: "Is Rajesh available for the Annapurna trip?" Who knows his leave balance? What's his pay for last month?
Now: Staff availability calendar. Trip assignments with acceptance. Attendance from the field. Payroll with trip incentives. Leave management that knows about scheduled departures.
Vendor & Supplier Management
The problem: Which vehicle vendor is reliable? What's pending to the Lukla hotel? Cash flows out with no trail.
Now: Vendor profiles with performance history. Automated payable generation per booking. Settlement tracking. Know exactly who owes what, and why.
WhatsApp Operations
The problem: WhatsApp is where business happens — but it's also where information goes to die.
Now: WhatsApp messages linked to bookings. Automated confirmations and reminders. Field staff check-ins via chat. The conversation becomes part of the record.
What No Other ERP Does
Gear Management That
Saves Money and Prevents Disasters
For adventure and trek operators, equipment isn't inventory — it's safety, reputation, and a massive hidden cost center. We built an entire module for this.
Available
4-Season Tent #TST-042
Condition: Excellent Warehouse: Kathmandu HQ
On Trip
Sleeping Bag -20°C #SLB-089
Assigned: EBC Trek Dec 15 Return: Dec 28
Maintenance
Climbing Harness #CLH-023
Issue: Buckle repair Due: Dec 20
Every Item, Tracked and Visible
Know the location, condition, and assignment status of every piece of equipment. From tents to carabiners, nothing gets lost in the chaos of back-to-back trips.
📋 Trip Created
→ ⛺ Gear Assigned
→ ✅ Checked Out
→ 🔍 Returned & Inspected
Trip-Based Assignments
Assign gear to specific departures. Track what went out, what came back, and in what condition. The system knows exactly which tent was on which trek.
Excellent 42 items
Good 38 items
Fair 21 items
Poor 8 items
Unsafe 2 items ⚠️ Action Required
Condition Tracking & Safety Alerts
Rate equipment condition after every trip. Damaged items get flagged instantly. Unsafe gear triggers immediate alerts. Never send a guest up the mountain with compromised equipment.
Guest Rental
Sarah Mitchell
Sleeping Bag × 1 Trekking Poles × 1 Down Jacket × 1
Rental Fee: ₹2,400
Security Deposit: ₹5,000
Integrated Rental Management
Guests renting gear? Track agreements, calculate fees, manage deposits, and assess return condition — all linked to the booking. Turn your gear inventory into a revenue stream.
₹5L+ Average annual gear loss prevented
100% Equipment accountability per trip
Zero Safety incidents from equipment failure
The Complete Picture
From First Enquiry to Final Settlement,
One Unbroken Flow
💬
Lead Captured
📋
Lead Nurtured
📅
Booking Created
💳
Payment
📦
Inventory
👥
Staff Assigned
⛺
Gear Assigned
🚐
Vendors
🏔️
Trip Executes
✅
Trip Completed
💰
Settlements
Every step connected. Every action recorded. No spreadsheet in sight.
Built for Every Role
The Right Information
for the Right Person
Everyone sees what they need. No one drowns in data that isn't relevant to their work.
Owner Dashboard December 2024
₹42.5L Revenue This Month
89% Departure Fill Rate
23 Active Trips
94% Staff Utilization
3 departures at capacity — consider adding dates
₹8.2L pending vendor settlements this week
See the health of your entire business at a glance
Revenue trends. Booking velocity. Staff costs. Vendor payables. The numbers that matter for growth decisions — without digging through 12 reports.
The Real Comparison
You're Already Paying for This.
Just in Chaos, Not Software.
What You're Doing Now
The Hidden Cost
With TravelOps
Leads in WhatsApp Scattered across personal phones
20-30% leads lost annually
Unified pipeline with ownership
Bookings in Excel Multiple files, version chaos
Hours of reconciliation weekly
Single source of truth
Inventory in Head Ops manager is the system
Overbookings, underselling
Real-time seat visibility
Staff Scheduling via Calls Phone tag for every trip
4-6 hours per week, conflicts
Availability calendar, assignments
Gear Tracking (None) "It's somewhere"
₹3-5L annual loss, safety risk
Full accountability per trip
Vendor Payments in Diary Cash out, unclear ledger
Duplicate payments, disputes
Auto-generated payables
The spreadsheets are free. The chaos costs you lakhs every year.
Built for Growth
Scales With You,
Without Breaking What Works
Multi-Branch Operations
Open your second office, third city, new country. Same system, same visibility, controlled access per location.
Season-Ready
Ramp up 50 seasonal staff for peak months. The system handles onboarding, assignments, and payroll without breaking.
Multi-Product
Run treks, tours, activities, and rentals from one platform. Each product type with its own workflow, same unified back-office.
Team Growth
From 5 to 50 to 500 team members. Role-based access ensures everyone sees what they need, nothing more.
Most travel companies hit a ceiling at 200-300 trips per year. Not because of demand — because their operations can't scale.
TravelOps is the infrastructure that lets you break through.
See How This Works
for Your Business
A 30-minute conversation with a product expert. No sales pitch — we'll show you how your specific operations would work inside TravelOps.